Help
Support & Contact
Account, billing, data-accuracy and privacy questions.
Contact
- Support email
- [operator to add: support@betqivo.live]
- Privacy / data requests
- [operator to add: privacy@betqivo.live]
- Legal entity
- [operator to add: registered company name]
- Registered address
- [operator to add: full postal address]
- Response target
- Within 2 business days
Does BETQIVO place or settle bets?
No. BETQIVO is a sports data and statistical analysis tool. It shows model probability, fair odds, market reference odds and the value indicator between them. It does not accept, place or settle bets and provides no gambling services. The Scenario Builder only saves and exports a statistical summary of the events you selected.
Why does a match show 'Insufficient data'?
The model refuses to output a probability when the underlying sample is too small or a required input is missing. That is intentional: we would rather show nothing than invent a number.
How do I manage or cancel my subscription?
Open Account, then use the billing portal link. Cancellation takes effect at the end of the current paid period and Pro features remain available until then.
How do I delete my account and data?
Send a deletion request from the address registered on the account using the privacy contact above. Data is removed within 30 days, except records retained for legal or accounting reasons.
Something in the data looks wrong.
Report it with the sport, competition, fixture and time you saw it. Fixtures, statistics and odds come from third-party providers and can be delayed or revised.
Play safe
BETQIVO is for users aged 18 or over, or the higher legal minimum in your jurisdiction. Gambling carries real financial risk and no model removes it. If betting stops being fun, seek help from a local support service.